Terms of business


The general conditions of the online store jan-tratnik.com/trgovina are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

The online store www.jan-tratnik.com/trgovina (hereinafter also “online store”) is managed by the company: Spletna prodaja, Urša Ferjančič s.p., Beblerjeva 9, 5280 Idrija, Slovenia.

Identity number: 8928517000, tax number: 60227796, 

entered in the Business Register of Slovenia (PRS) at AJPES, Izpostava Nova Gorica, from 11.8.2021, no. registration number 0321-81-20210810-000503,

TRR: DE52 1001 1001 2625 6400 80, opened at N26, the company is NOT a taxpayer, which is also a provider of e-business services (hereinafter also the seller)

The general business conditions determine the operation of the jan-tratnik.com/trgovina online store, the rights and obligations of the user and the store, and regulate the business relationship between the provider and the customer.

The customer is bound by the general conditions valid at the time of purchase (submission of the online order).

When placing an order, the user is specifically reminded of the general business terms and conditions and confirms his familiarity with them by placing the order.

Availability of information

The online store undertakes to provide the customer with the following information before being bound by the contract or offer:

  • information about the company Spletna prodaja, Urša Ferjančič s.p. (name and headquarters of the company, registration number),
  • contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
  • the essential properties of the items (including after-sales services and guarantees) and the validity period of this information,
  • availability of items (every item offered on the website should be available within a reasonable time),
  • terms of delivery of items (and method, place and deadline of delivery),
  • prices, which must be clearly and unequivocally determined and must clearly show whether they already contain taxes and transport costs and other charges, as well as the validity period of this information,
  • the method of payment and delivery or fulfillment, and the validity period of this information,
  • time validity of the offer,
  • the deadline during which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right to withdraw in accordance with 43.č ZVPot; in cases where the consumer does not have the right to withdraw in accordance with Article 43.č ZVPot, he is expressly informed of this ),
  • explanation of the complaint procedure, including all information about the contact person or customer service department.

Placing an order

Ordering is done online 24 hours a day, every day of the year. The consumer chooses and orders the products available in the online store, classified in categories.

After submitting the order, the buyer receives a notification by e-mail that the order has been accepted. It lists the products and quantities selected by the buyer. About a possible change to the order or cancellation, the buyer must inform the provider about this at the e-mail address info@jan-tratnik.com, where he must also indicate the purchase number, which is mentioned in the e-mail about the purchase.

The sales contract (i.e. the first electronic message about the status of the order) is stored in electronic form on the server of the company Spletna trgovina, Urša Ferjančič, s.p.

Item properties

The photos of the products are symbolic and do not guarantee the characteristics of the products (especially in terms of color deviation). The provider does not guarantee the correctness and completeness of the data on the pages of the online store (text or image material).


All prices on the website are in euros and include VAT, unless explicitly stated otherwise on the website. A reduced price is a reduced regular price at which the presented product is sold for a fixed or indefinite period of time. All prices in the online store are product prices and do not include delivery costs. The delivery cost is automatically added after the completion of the order according to the selected delivery address.

The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. Prices are valid until changed and may be changed by the provider without prior notice. In the event that the price of the item changes during the processing of the order, the provider will inform the buyer about this. The provider will try to the best of its ability in every case to provide the customer with a lower price or to offer an appropriate solution that will satisfy both parties. Otherwise, the company Spletna prodaja, Urša Ferjančič, s.p., earns the right to withdraw from the sales contract and return the purchase price paid to the customer.

Payment methods

The online store jan-tratnik.com/trgovina allows the following payment methods:

  • payment by credit card to the account of the company Spletna prodaja, Urša Ferjančič s.p.

Issuance of an invoice

After the delivery of the ordered items, the online store also sends the customer an invoice in electronic form after the order has been successfully placed.

The invoice contains a breakdown of the price and all costs related to the purchase, as well as a notification of the right to withdraw from the contract.

The buyer is obliged to check the correctness of the data before placing the order. We do not take into account objections made later regarding the correctness of the issued invoices.


Purchase process

  1. On the website jan-tratnik.com/trgovina, you select the desired product and add it to the basket by clicking the (add to basket) button.
  2. By clicking on “show basket” you access the basket, where all the products in the shopping basket are displayed. You can correct the amount of products in the basket or completely remove the products from the basket.
  3. If you click the “checkout” button, you will go to the final stage of the order. It is necessary to fill in the payer’s information, which we will need to confirm the order and create an invoice. Next to the data form, your order is once again clearly broken down. Finally, you enter your credit card information. You can also choose the option of personal collection, which is possible in Idrija or by prior agreement. Before completing the purchase, it is necessary to confirm that you agree to the terms of business. Complete the purchase by clicking on the “buy now” button.
  4. If the order has been successfully accepted, the text “your order has been accepted” will be displayed on the website. We will send you a confirmation notification that the order has been accepted and the details of your order and payment to your email address.

The order

After submitting the order, the buyer receives a notification by e-mail that the order has been accepted. The online store can call the customer on his contact phone number to check the data or to ensure the accuracy of the delivery. When delivering items that the online store does not have in stock in its own warehouse, the online store is exclusively bound to the delivery by its supplier and to the time in which this supplier can deliver the item to Spletna prodaja, Urša Ferjančič s.p. Via e-mail, the online store informs the customer about up-to-date information regarding the delivery of items. If the delivery time is very long and the buyer does not want to wait, the item will be removed from the order and any funds already paid will be returned to the buyer, and the remaining items from the order will either be delivered at the buyer’s choice or the entire order will be cancelled. If the supplier does not confirm the availability of the ordered items to the online store no later than two weeks from the date of placing the order, the online store may reject the customer’s order on the grounds that the item is not available. On the day of rejection, the customer’s order ceases to be valid. The online store does not assume any responsibility for damage caused by longer delivery times or non-delivery of items that it does not have in stock in its own warehouse, except to the extent that the online store, Urša Ferjančič s.p. or a person for whom the company is responsible, caused intentionally or negligently.

The order has been shipped/The order is ready for pickup

The online store prepares, ships, or prepares the item for personal collection within the agreed deadline and informs the customer about this by e-mail.

In the event that the buyer decides to cancel the order in time, he must notify the seller immediately by e-mail to the address info@jan-tratnik.com. If it happens that the order has already been shipped, the buyer rejects the shipment to the delivery service.


Goods ordered in the online store jan-tratnik.com/trgovina are shipped in the shortest possible time (usually 3-7 working days, counted from the successful acceptance of the order).

Delivery is arranged by Pošta Slovenije, mostly on the next working day from the date of dispatch, but no later than within three working days. When the shipment is dispatched, we will inform you that we have dispatched the ordered goods.

If the goods are in stock, they will be shipped no later than three (3) working days from the day the order is received.

Delivery for all orders in Slovenia is €3.50, and for goods sent abroad €7.50. The online store reserves the right to change the delivery price list.

Damaged, destroyed or lost shipment

In the case of prepayment, the provider is not responsible for physical damage, destruction or loss of the shipment from the moment of handing over the shipment, with the ordered products, to the delivery service, as well as not if the contents of the shipment are missing or if the shipment shows signs of openings (packaging has visible damage). In all of these cases, the user must initiate a complaint procedure with the Post Office of Slovenia or the delivery service, i.e. take the shipment to the nearest post office in the same condition as it was received, without adding or removing anything, and fill out a complaint report. He also informs the provider about this at the contact e-mail info@jan-tratnik.com.


The online store is owned by the company Spletna prodaja, Urša Ferjančič s.p., all rights reserved. The content on the website may contain material whose copyright may also be the property of third parties. Therefore, any transmission of information from websites is permitted only with the written approval of the owner.

We reserve the right to change the terms and conditions without prior notice.

The consumer’s right to withdraw from contract

The consumer (the above applies exclusively to natural persons who acquire the article for purposes outside of their commercial activity) has the right to notify the seller within 14 days of taking over the articles that he withdraws from the contract without having to give a reason for his decision. The deadline starts counting one day after the date of collection of the items.

Withdrawal from the contract is sent by the consumer to the seller’s e-mail address: info@jan-tratnik.com. The form for withdrawal from the contract for items is available to users here.

In case of withdrawal from the contract, the consumer returns the received article or by post to the warehouse address

company: Online sales, Urša Ferjančič s.p., Beblerjeva 9, 5280 Idrija.

The return of the received items to the company within the withdrawal period is considered a notice of withdrawal from the contract.

The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. The consumer may not use the articles unhindered until the withdrawal from the contract. The consumer may inspect and test the items to the extent necessary to determine the actual condition. The consumer is responsible for a decrease in the value of the goods if the decrease is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.

The only cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the items (which, in the case of shipping, is calculated according to the price list of the delivery service and depends on whether it is a shipment/package/cargo). The item must be returned to the seller no later than 30 days after the notification of withdrawal from the contract (purchase) was sent.

The consumer does not have the right to withdraw from the contract for contracts, the subject of which is an article that was manufactured according to the consumer’s precise instructions, that was adapted to his personal needs, that due to its nature is not suitable for return, that is perishable or that has already expired best before. There is no option to withdraw from the contract when purchasing software or audio and video media if the consumer has opened the security seal.

Withdrawal from the contract is not possible for goods:

  • for goods or services, the price of which depends on fluctuations in the markets, over which the company has no influence and which may occur within the deadline for withdrawing from the contract;
  • for goods that are manufactured according to the exact instructions of the consumer and adapted to his personal needs;
  • for goods that, due to their nature, are not suitable for return, are perishable or expire quickly;
  • for the service provided, if the company fulfills the contract in full and the provision of the service began on the basis of the consumer’s express prior consent and consent to lose the right to withdraw from the contract when the company fully fulfills it;
  • goods which, due to their nature, are inseparably mixed with other objects;

The refund of payments made, including delivery costs (except for additional costs due to the choice of a type of delivery that is not the most affordable standard form of delivery offered by the company) will be made as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract . The company returns the received payments to the consumer using the same means of payment that the consumer used (which is most commonly by payment to a transaction account), unless the consumer has explicitly requested the use of a different means of payment and the consumer does not bear any costs as a result.

In case of withdrawal from the contract where a bonus, discount code or promotional code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user. When withdrawing from the contract, the gift voucher is considered as a means of payment and is returned to the user as a gift voucher, and the amount paid is returned to the user.

In exceptional cases, when the items are not returned in accordance with the ZVPot, we can offer the consumer the purchase of the item with appropriate compensation, which is determined in the minutes upon return. The purchase with a reduced value is taken into account upon confirmation of the consumer by e-mail. The consumer benefits from the aforementioned redemption fee only when ordering another item of the same or higher value.

The right to a refund of the purchase price in the case of warranty claims and material defects is more precisely regulated by the provisions of the Consumer Protection Act (unofficial consolidated text).

Withdrawal of the contract by the consumer for items from the set:

If the consumer decides to withdraw from the contract for the items that make up the set, he can request an exchange for the same set or a refund for the entire set. The consumer can exchange the item from the set in the event of a material defect or damage to the item but cannot request a refund for it. In case of claiming the warranty of the item from the set, the manufacturer’s warranty period applies.

Protection of personal data

The online store undertakes to permanently protect all personal data of the user in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 and ZVOP-1.

Read more about “Protection of personal data” here.

The user must be aware that he is obliged to provide the online trader with his personal data in a correct and true form, and he is also obliged to inform the online trader of any change in his data. By accepting these terms and conditions, the user confirms that the personal data he has provided is correct.

A factual error

The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered. The consumer must accurately describe the defect in the defect notification and allow the seller to inspect the item. The consumer can notify the seller of the defect personally, for which the seller must issue a certificate, or send it to the store where the item was purchased, or to the representative of the seller with whom he concluded the contract.

The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered. A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery. The consumer’s rights from the first paragraph expire after two years from the day he notified the seller about the factual error.

The consumer, who has correctly informed the seller about the error, has the right to demand from the seller that:

  • correct the defect in the goods or return part of the amount paid in proportion to the defect or
  • exchange defective goods with a new, faultless one or
  • returns the amount paid.

When is an error real?


  • the article does not have the properties necessary for its normal use or for circulation
  • the article does not have properties that are necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of
  • the article does not have properties and features that have been expressly or tacitly agreed or prescribed
  • the seller has delivered an item that does not match the sample or model, unless the sample or model was shown only for notification.

How is the suitability of the item checked?

It is checked with another, faultless item of the same type, and at the same time with the manufacturer’s statements or indications on the item itself.

How does the actual error take effect?

The buyer must notify us of a potential material defect along with a precise description of it within the statutory deadline and at the same time allow us to inspect the item. You can find the form here.

The right to assert a material defect in an item is more precisely regulated by the provisions of the Consumer Protection Act.

Complaints and disputes

The online store complies with applicable consumer protection legislation and makes every effort to fulfill its duty to provide an effective complaint handling system.

In case of problems, the buyer can contact the online store provider by e-mail at info@jan-tratnik.com. The complaint is submitted via the e-mail address info@jan-tratnik.com. The appeal process is confidential.

The online store is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs required to resolve the dispute, which is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, the online store does its best to resolve any disputes amicably.

Out-of-court settlement of consumer disputes

In accordance with legal norms, Online Sales, Urša Ferjančič s.p. does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.

Online sales, Urša Ferjančič s.p., which as a provider of goods and services enables online shopping in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers here.

The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.

Prize games

The organizer of the prize games is the company Spletna prodaja, Urša Ferjančič s.p., Beblerjeva 9, 5280 Idrija. Participants in the prize games agree to the publication of their first and last name on websites managed by the contractor, in the event that they receive a prize. The award recipient cannot be a legal entity. Cash payment of the prize is not possible. None of the employees of the organizer or contractor and their relatives can participate in the prize games. The winner receives the prize by mail, the postage is covered by the organizer of the prize game. If the winner refuses the prize, a new winner will be drawn again.

Subscribe to newsletter

By agreeing to the general conditions, each user agrees to sign up for newsletter. Anyone can unsubscribe from our newsletter by e-mail info@jan-tratnik.com. At the bottom of each newsletter you will find a link to permanently unsubscribe from receiving newsletters.